At nbcrochet, we strive to provide high-quality, handmade products that meet your expectations. As our products are custom-made, returns and exchanges are limited to specific circumstances. Please read our policy carefully.

1. Handmade and Custom Products

• Our products are fully handmade and customized according to your specifications. This ensures uniqueness and high quality, reducing the likelihood of defects.

2. Eligibility for Returns and Exchanges

• Defective Products: If you receive a product that has a defect or an issue, we will gladly exchange it for you. Please contact us within seven (7) days of receiving your order to initiate the exchange process.
• Other Issues: If there is any other issue with your product, please contact us within seven (7) days of receiving your order to discuss possible solutions.

3. Exchange Process

• To request an exchange, please email us at info@nbcrochet.com with your order number, a description of the issue, and photos of the defective product.
• We will review your request and, if approved, provide instructions for returning the defective product.
• Once we receive the defective product, we will begin crafting a replacement for you.

4. Refunds

• Refunds will only be issued if a replacement cannot be provided for a defective product.
• If a refund is approved, it will be processed within seven (7) days of receiving the returned product.
• Refunds will be issued to the original payment method used during the purchase.

5. Contact Us

If you have any questions or need assistance with the return or exchange process, please contact us at:

Nbcrochet
info@nbcrochet.com

Thank you for choosing nbcrochet. We value your satisfaction and are here to ensure you have a positive experience with our handmade products.